Objective To create a seamless web experience as customers transition from prospective to customers. Creating an easy-to-use platform for customers to self-serve easily. User Goals
 • Easy Bill Pay: Pay bills quickly and securely. • Account Management: View and update account information. • Renew plan: Choose or renew plans. • Convenience: Manage accounts on-the-go using a mobile device. Design Requirements • Responsive Design: App should be optimized for mobile devices (e.g., smartphones, tablets). • Accessibility: App should follow accessibility guidelines (e.g., WCAG 2.1). • Security: App should ensure secure payment processing and data storage. • Branding: App should reflect Gas South's brand identity (e.g., logo, color scheme). By adhering to existing design standards and prioritizing usability, the Gas South app provides customers with a seamless and user-friendly experience, making it easier for them to manage their accounts, pay bills, and access energy usage insights.