Problem Statement The existing customer dashboard was cluttered, difficult to navigate, and failed to provide a clear overview of the user's account status. This resulted in: • High bounce rates • Low user engagement • Increased support queries Design Goals Simplify the dashboard layout to improve navigation and reduce cognitive load. • Provide a clear and concise overview of the user's account status. • Enhance user engagement by promoting key features and encouraging exploration. • Reduce support queries by providing intuitive and accessibleinformation. User Research To gain a deeper understanding of our users' needs and pain points, we conducted: • User interviews (10 participants) • Usability testing (5 participants) Key findings • Users wanted a simple and easy-to-use dashboard. • Users needed a clear path on how to navigate the courses and modules. • Users were interested in exploring additional features but were unsure where to start. Design Deliverables • Low-Fidelity Sketches •Wireframes (low-fidelity and high-fidelity) • Visual design concepts (2-3 options)